Which Project Management tools do we use?

That depends on the client to client and the nature of the project as well.

But we primarily use the following

• Notion
• Freedback.com
• Jira.com
• Monday.com
• Assembla.com

What type of development methodology do we use?

We use Agile Methods as the preferred option, but we use the waterfall model in complex organizations where many departments need approvals.

What are the security controls?

• AWS WAF,
• Rollbar.com for all logs
• Security groups (Firewall)
• Cloudwatch to track the records and log reading and
• Encryption at rest and in transit
• AWS Shield
• AWS WAF
• VPC block to access private resources out of network
• Regular Pen test

What is Service Level Agreement(SLA)?

For any Time-sensitive issues (an urgent task which halts the operation of a system), Our response time is within one hour and fixed within the same day.

For General Support questions, Our reply is always within the same day.

For addition or amendments in features, We can communicate within a week. Also, we always have a weekly or bi-weekly meeting.

Which are the Documentations provided to customers

• Project Management
• Plan Requirement Specifications
• Functional Specifications,
• Prototype Specifications
• User Interface Standard specifications and Design Guideline Interface
• Specifications
• User Acceptance Test Plan
• Training Plan
• User Manual /User Guide
• Performance and Load Test Communication Plan (s)
• Operation Manual
• Exit Plan
• System Support Plan and Procedures/Operations Manual,
• Problem Escalation and Resolution Management,
• Infrastructure documents and architecture diagram
• Security escalation and resolution plan document
• Time to time Penetration test reports and security review document

What is the process of UI/UX

• Requirement gathering,
• User research,
• Competitor research
• Wireframing
• High fidelity prototypes and
• Real users’ testing and feedback (3-5 iterations )
• Hand over to developers and support

What is the team structure?

Our team consists of a business analyst (with a Tech background), a project manager, a UI/UX designer, and a developer(s)

How do you charge after support?

Depending on project requirements, we follow four models for the support as well.

1. You can buy hours and use them once you need support from our team
2. You can get a separate quote for new features and changes required.
3. In case your project needs dedicated technical support because it is tech-oriented, We also offer full-time teams.
4. It can be a combination of all three or any two of the above.

Note:- We don’t charge for bug fixes and give 12 months free support after the project

What is the timeline?

Based on the features and scope of work, the timeline may vary from 3 months to 12 months and beyond. For projects that take more than six months, We recommend launching them in phases like MVP, MVP feedbacks, Full product launch, Integrations, and extensions.

Is there any different pricing model

1. Project basis for well documented and specified projects
2. Dedicated teams on a fixed monthly fee
3. Hourly rates for small tasks or tasks which need some experiments or research.

What are the factors that decide the cost?

1. Target Market (Number of languages required such as English, Chinese, Korean, etc.)
2. Number of targetted users
3. Features needed
4. Number of screens
5. Number of different types of users within the system (vendor, User, Admin, third party)
6. Integrations like social media, payment integration, marketing, and analytics tools
7. Type of support needed

What is the entire development process?

1. Requirement gathering, User research, Competitor research wireframing
2. High fidelity prototype and real-user feedback (3-5 iterations )
3. Code
4. UAT( User Acceptance Testing)
5. Deployment
6. Extend and improve further.

Is it worth Prototype testing with real users before coding?

High fidelity prototype testing and iteration are time taking. However, our experience with 50+ projects shows that high fidelity Prototype testing and a few feedback iterations reduce time in development and the cost of making changes in later stages. So overall, it makes projects faster and delivers a quality product that users have already tested.

What is the best technology for mobile apps?

There is no right and wrong technology at this point, but we do recommend Flutter in the case of Hybrid apps for content-based apps. For some complex requirements, we use Swift for Native iOS app and Kotlin/Java for Android.

How do we track data analytics?

We can use MixPanel or Google analytics within the app that shows behavior analytics. For tracking transactional data, We will create customized analytics in an admin panel such as – number of signups, number of paid users, number of transactions per day/per month/ per week.

How do I market my website or app?

Although we do not provide marketing services, we integrate tech tools that help you to automate marketing and track the ROI. Depending on your target audience, Here are some suggestions:-

• SEO(Search Engine Optimization) & SEM (Search Engine Marketing)
• Email Marketing,
• Social Media Marketing
• Referral marketing

Should I create a dedicated website for my app?

We recommended a website for a mobile app since the website serves several functions

• a medium for information like app introduction, its features, and
• Some ready-made URLs like Terms & Conditions, Privacy Policy
• A tracking domain.
• To share information with those who are not yet app users.
• A marketing channel to redirect users on the website to download the app.

Do you recommend MVP or Full product?

We recommend a Minimum Viable product for testing your users, testing the demand, and getting started quickly before making a full-fledged product. The vision should be well-defined and shared with developers, but the focus should be on MVP and the most important features for which customers are willing to use the product.

What is the cost?

The cost may vary from $5,000 to $200,000, depending on required features, target audience, the number of screens, and pages needed, along with other integrations required. There are multiple ways of doing the same thing. The cost is still part of the discussion.

Hybrid or Native or PWA?

PWA (Progressive Web App) is good when you have a new product and like to reach multiple audiences. Since it works as a website, users do not need to download an app. If some users browse the website multiple times a day, they can save it on their phones like an app.

A hybrid app is a great way to manage one code base for Android and iOS. Hybrid is excellent for content-based apps. It is less ideal for apps that do not use and customize hardware components so much.

Native is the best for user experience but more costly to develop. The cons include having different developers build and maintain two code bases for iOS and Andriod. However, the pros are that native apps are highly customizable. It is suitable for apps that utilize hardware functions and/or require smartwatches and AR/VR.