WSG — Workforce Singapore — Career Guidance

Pilot of Mobile Kiosks.

WSG

Overview

Since the start of the Covid-19 outbreak, the Singapore Government has stepped up its support for jobseekers. Under a pilot initiative, Hipster provided the software for mobile kiosks that jobseekers use to initiate video call meetings with a Career Ambassador.

 

Client

Workforce Singapore

Period

2021

Geography

Singapore

App/Website Available in

Deliverables

  • Mobile kiosks that allow jobseekers to apply for jobs via MyCareersFuture and conduct video call meetings with a Career Ambassador to receive job search tips and advice.
  • Live text chat feature between the Career Ambassador and jobseeker during the video call
  • Database management system

Design Considerations

The functionalities of the kiosk was designed with the older population and users with impaired senses in mind. It incorporates a voice-over guide in four languages – English, Chinese, Malay and Tamil– to cater to non-English speaking users. Additionally, visual interface elements are kept large for better readability and navigation. For instance, we used large-sized Emojis for users to better express their emotions during the rating.

Looking for career advice?

Check out WSG’s
mobile kiosks at
these Community
Centres (CCs).

Show, Don’t Tell

Design tools are crucial for us at Hipster. With these tools, we created prototypes that feel like the real experience quickly. User interface elements and interactions are defined. Prototyping takes the guesswork out for our clients and development team. It gives us the freedom to design, test and iterate – while running a speedy design process. Watch the video to see the final product of the app.